# CVE-2024-57727

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

- Page: https://www.vulneraibility.com/cve/CVE-2024-57727
- CVSS: 7.5
- Known exploited: yes, in CISA KEV since 2025-02-13; CISA due date 2025-03-06; known ransomware use
- EPSS: 96.83%
- Unvetted proof-of-concept code on GitHub: 1 Metasploit module · 1 GitHub proof of concept · 1 Nuclei template (first 2025-01-17)
- CISA SSVC: exploitation active, automatable yes, technical impact total (assessed 2025-02-13)
- Weakness: CWE-22
- Published: 2025-01-15

## Affected

- simple-help:simplehelp

## References

- [other] https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- [other] https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- [other] https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727

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Summary, impact and action are written by the vulneraibility.com AI analysis pipeline from the CVE record, NVD, CISA and FIRST data; verify against the references.